Live Plant Order Policy

Live Plant Order Policy

  1. As of now, NONE of the Malaysia courier are accepting the Live Plant(s) delivery, hence all delivery are done at buyer's own risk.
  2. GardenMart4u do take the responsibility to provide FREE plant(s) replacement on case-by-case basis for Live Plant(s) order, such as dried up, witted and other issues upon retrieval.
  3. All Live Plant(s) order related issue must be reported within 48 hours upon package retrieval with picture and/or video showing the issues.
  4. Reporting should be done by Whatsapp at 011-3790 3277, date and time of pix/video sent will be based on Whatsapp receival date/time upon tallying with Courier Delivery date/time.
  5. We will not entertain Live Plant(s) order related issue if reporting is done AFTER the timeline set (48 hours) via Whatsapp.
  6. Our team will then investigate and feedback within 2 days and approve/reject the Live Plant(s) replacement request.
  7. For FREE plant(s) replacement request approved customers, please do place order for Plant Replacement and remark your intended replacement plant(s) and pay one time packaging and shipping fees for your FREE plant(s) replacement.
  8. Alternatively, you are able to get your FREE plant(s) replacement with your next order, please do remark in your new order to inform us of your intended replacement plants.
  9. Exchange of plant(s) types and species is allowed within the same price, top up will be allowed, no refund will be provided on balance amount.
  10. We practice ZERO REFUND for all Live Plant(s) order, please bear in mind upon placing the orders.
  11. Do chat with our Customer Service to get more information.